Jakarta (Indonesia Window) – The Saudi Arabian airline, Saudia, is offering a new luggage service for its hajj customers traveling on international flights, collecting luggage from their hotel or other accommodation in Makkah and Madinah 24 hours before their departure, and delivering it to the correct airport baggage center before they arrive.

The service allows passengers to travel easily without worrying about carrying around their luggage after their pilgrimage.

The airline is also issuing hajj pilgrims’ boarding passes and luggage tags to eliminate hold-ups during check-in.

The services are part of a new initiative from Saudia to ensure smooth travel arrangements for visiting pilgrims and limit overcrowding and long waits in the airport during baggage and check-in procedures.

Customers wishing to take advantage of the free offer can use WhatsApp and email to do so.

Travelers from Makkah should coordinate with travel groups by email at hajjm1@jed-sa.com and through the WhatsApp service on +966515223812.

Travelers from Madinah can contact Saudia through hajjS1@jed-sa.com and via WhatsApp on +966515223813 to collect their luggage.

Saudia has also launched an awareness campaign to aid pilgrims through customs and airline regulations when traveling home.

It gives baggage claim and delivery procedure information through signs posted in 20 international and domestic stations, hotels, campsites, and holy sites in Makkah and Madinah.

The signs feature pictures and information in six different languages.

The regulations concern items not allowed in carry-on luggage, including Zamzam water, bags with loose or long straps, irregular shaped or damaged boxes, and ensuring that luggage is in good condition for travel by being organized and packed with caution.

Source: Arab News

Reporting by Indonesia Window